Frequently Asked Questions

Help you achieve real change.

These answers go some way into helping you see how you can achieve real change.

1. Why do many business improvement initiatives fail to achieve their potential?

Many business improvement initiatives focus on the wrong factors. It is assumed that changing structures, systems and processes without changing people will deliver the required improvement. Not so!
Simply stated, people's attitudes to themselves and others, their behaviours, and how they work together are what drive effective business change. Everyone knows this in theory, but in practice, and in spite of overwhelming evidence to the contrary, many business leaders still look to structures, systems, and processes, rather than behaviours to deliver improvement.
Changes in business processes lend themselves to logical analysis and measurement, whereas changes in behaviours do not. It can seem hard, time consuming, and costly to try to change people. The organisation may not know where to start. For all these reasons the centrality of people to business change is often misunderstood, or overlooked.
Businesses need to respond quickly to changes in their operating environment. Without a full understanding of the role of people, this response may not always be what is required, further reducing effectiveness and functioning. This has a cumulative negative effect over time.

2. Our business processes and structures are fine. Why do we need to consider investing in developing people's attitudes, behaviour and relationships?

If you really have the processes and structures exactly as you need them, that is a great achievement! The next challenge is to ensure that your people are equipped to work together to deliver real change.
In all businesses, in times of change and under pressure, inherent relationship weaknesses in the business will show themselves through stress, absenteeism, average or poor performance, lack of direction, poor communication, poor accountability, personality clashes, and disengagement with what the business requires.
These factors are at the route of what holds businesses back. They are extremely common, often at least partially hidden, and are hard to measure. They have a devastating effect on results even if most people are working hard. To be truly successful your business must address them.

3. How do you create the attitudes, behaviours and relationships that my business needs?

There is no absolute blueprint for this. Obviously we would start by really understanding what you want to achieve and your needs. We have produced a PDF outlining how we might approach this in your organisation. You can download it by clicking here.

4. How long will it take and how will it interfere with daily operations?

This is impossible to answer exactly. Whatever work we do with you will be clearly scoped and project planned to fit in with your existing priorities and timescales.
Although there might be some extra work in the short term, your staff will quickly see the benefits. They will see better results and save time as their goals become easier to achieve, and they experience increased co-operation and motivation.

5. How can you measure the success of this work?

This is easier that people think.
One of the major benefits of our approach is that you will be able to see and measure your success!
Firstly you know you have tackled the right issues, and worked in the right areas because you have spent time fully understanding the real issues you are facing, (rather than their symptoms). This will really pay off! Straightaway you are much more likely to achieve successful solutions!
Secondly, you have identified very clear goals, actions, project plans, and timescales for all interventions. This will give you a very clear benchmark from which to measure your success, something that is often lacking in organisational improvement programmes.
We view helping you measure your achievement as part of the service, and not a bolt on extra! Our goal is to equip you to be able to sustain change.
Whatever the intervention, we will go back to the individual or the team to measure the results. We can do this in whatever way you wish, and will always work within your evaluation procedures. Typically, if it is a service or team project plan or task, we will support you through to delivery. For a coaching or training programme, we will measure the achievement of goals with the delegates, and corroborate this with line managers. If it is about changes in behaviours, we will resurvey the behaviours to measure the changes. We will also record your achievements in an evaluation report to your specifications.

6. Who else have you done this work with?

We have worked with over 50 organisations. Since our solutions are modular, customers can select the services that meet their specific requirements. We have put aspects of this approach into place with many of them.
We are learning about and developing our approach all the time. Working closely with and really listening to our customers has allowed us to develop our services to meet their changing needs.
We can give you full details of recent projects where we have successfully put our modular approach into practice. If you wish to talk to people we have worked with we will be happy to arrange this.

Go to our 'Unique Approach' page.