We have commissioned Transforming Visions over the last three years to work with our senior and middle managers through mentoring and coaching to improve their management performance, and address issues arising from our CSCI (Commission for Social Care) Inspections. The project has led to significant improvements. Managers are now confident in their role, have developed a "can do" attitude, and are now managing for success. We demand high standards from those we commission to work with us. We consider that this initiative has made an important contribution to helping the service gain a three star rating.
Frank Toner, Formerly Assistant Director of Health and Social Care, Slough Borough Council.
Wandsworth Council commissioned a team development and service excellence change programme to improve responsiveness and customer service within the internal supply chain, and deliver improved results to end users.
"This proved an invaluable learning experience for my teams who developed a far better appreciation of and approach to their role, responsibilities, and teamwork in delivering excellent customer service"
John Smyth, Financial Services Manager, Social Services, London Borough of Wandsworth
"Excellent. A very useful four days. Enjoyable, fun, and relevant".
Pat Langley: Leisure Services Manager, London Borough of Wandsworth, Participant on a Leadership Programme
"An excellent course for new starters and an extremely valuable reminder for more experienced staff"
John Allum, Development Control Administration Manager, London Borough of Hillingdon
"Excellent. The course was great and the tutor was excellent".
David Cole, Library Assistant, London Borough of Hillingdon. Participant on the Introduction to Customer Services course.
"Excellent. Nick presented the information very well and seemed to be very experienced. I have learnt a lot more than I thought I would. Very well done Nick".
Shivonne Green, Housing Advisor, London Borough of Hillingdon. Participent on the Advanced Customer Service course.
"The most enjoyable and engaging course I've been on. Very enthusiastic facilitator".
Louise Fleming, Senior Committee Officer, London Borough of Tower Hamlets. Participent on the Stress Management course.
"Brilliant! Brilliant! At last a trainer who knows their stuff! Very inspirational-thank you. A breath of fresh air".
Julie Wilkinson, Lambeth Youth Council Development Manager, commissioned Team Development Programme to help deliver major service improvements.
Hackney Homes commissioned a team development programme to improve team functioning, relationships and performance.
"Excellent. The team development session was really effective in getting the team to think about the issues."
Trish Hail, Head of IT Hackney Homes.